Shipping & Returns

Delivery Options

Standard

Courier Delivery

R80

Nationwide delivery via The Courier Guy or PostNet. 3–5 working days after dispatch.

Free

Free Delivery

R0

Free nationwide delivery on all orders over R800. Applied automatically at checkout.

Local

Collect In Person

Free

Collection available by arrangement. Contact us via WhatsApp to organise a pickup time.

Processing Time

Orders are processed and dispatched within 2–3 business days of payment confirmation.

Tracking

You'll receive a tracking number via WhatsApp or email once your order has been dispatched.

Delivery Areas

We ship to all major cities and surrounding areas across South Africa, including Johannesburg, Cape Town, Durban, Pretoria, and Port Elizabeth.

Public Holidays

Orders placed on public holidays or weekends are processed on the next available business day.

Payment

Accepted Methods

EFT / Direct Bank Transfer. Order via WhatsApp and we'll send you payment details. Order confirmed once proof of payment is received.

Order Confirmation

Send your proof of payment to discreteclothing24@gmail.com or via WhatsApp. Your order is confirmed once payment is verified.

Returns & Exchanges

01

Check Eligibility

Items must be returned within 7 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. Sale items and accessories are final sale and cannot be returned.

02

Contact the Studio

Email discreteclothing24@gmail.com or message us on WhatsApp with your order details and reason for return. We'll respond within 1 business day.

03

Send the Item Back

Once your return is approved, ship the item back to us. Return shipping costs are covered by the customer unless the item is defective or we made an error.

04

Refund or Exchange

Once we receive and inspect the item, we'll process your refund or send the replacement size within 3–5 business days. Refunds are issued via EFT to your bank account.

Defective or Incorrect Items — If you receive a defective item or the wrong product, contact us immediately. We will cover all return shipping costs and either replace the item or issue a full refund. Please send photos of the issue via WhatsApp or email.

Size Exchanges — Not sure about your size? Check our Sizing Guide before ordering. For size exchanges, contact us within 7 days of delivery. Subject to stock availability.